Yes, at the conclusion of the contract specify login and the password, which will determine the access to customer e-mail box. The client receives the address type firstname.lastname@example.org
Access to your mailbox is performed with the following parameters:
For subscribers who signed contracts to 01.05.2006, the server running:
Accordingly, the e-mail address is email@example.com.
For using the mail, you can use all the POP3-client, specifying the appropriate parameters POP3- and the SMTP-server, or by at http://mail.ipnet.ua http://mail.ipnet.kiev.ua or web interface respectively.
Please note that the mailbox limit depends on your tariff.
Tariff plans are the difference in the speed of access to different resources, the number of connected channels and the provision of additional services from IPnet. More information you can find on your site or by calling to contact center 507-05-05.
At the moment, the transition to a tariff plan with a higher monthly fee tariff is free of charge. The cost of the transition to a tariff plan with a lower monthly fee tariff plan (with a difference of more than 5 UAH.) is 50.00 UAH.
No. Currently IPnet only offers packages of 2-in-1, providing simultaneous access to the Internet and digital television.
1. If you are moving to the address where there IPnet network coverage aria, you should contact the office for renewal of the contract. In this case, the connection to the new address will be free. Your cash balance and loyally program will retain. In addition, it is possible to keep your email, if you pre-notify the manager.
2. If you move the address, where there is no network coverage IPnet then you need to apply for cancellation of the contract. The application can be submitted in the office or from personal pages at least 14 days before the planned date (according to the Rules). Upon termination of the final settlements the contract will be terminated.
Yes, IPnet provides the ability to suspend the contract from 14 to 60 days during the year in all tariffs. The suspension is made pre-filed with a specific period. The monthly cost of the tariff package is not paid during the period of suspension.
Prepaid traffic and packet monthly fee in the month in which the suspension is calculated in proportion to the days spent. Recalculation of monthly fee is done on 1 of the following month at the close of the period.
At the moment, IPnet provides connectivity services to its own fiber optic network in these districts of Kiev: Obolon, Darnytskiy and Desnianskiy districts.
You can check the ability of connection on our website (the page Coverage Aria) or by contacting us by phone 507-05-05.
Relevant information about the tariff plans, you can always find on our website in the section Tariffs or by phone 507-05-07.
This information can be specified on the website, contact the company's offices or by calling the contact center 507-05-07.
Follow our special offers on our website.
Additionally, IPnet offers to subscribers to buy Wi-Fi-equipment, and our engineerscan setting it.
The "setting WiFi» means to connect one computer, to check the Wi-Fi-equipment operability, and demonstrated it to the subscriber.
The list and the cost of the equipment are available on our site.
The total cost of connection enters the line laying to subscriber's apartment, the initial setup of hardware and software of his computer, and providing 20 meters of cable.
The laying of cable inside the subscriber's apartment is not included in the cost of connection.
However, the user can order the cabling and patch cords in the apartment at an additional cost.
The connection is make via the Ethernet technology. It is enough to have a personal computer and a network card 100baseTX standard (full-duplex). Software - any operating system that supports tcp/ip protocol will be suitable
Yes, IPnet company's services can be paid through a standard payment terminals “24 NonStop”, “EasyPay”, “iBox” and "TYME" without any commission.
Receipt for payment of services IPnet can be printed from a personal subscriber page - "Personal Settings" or in our offices.
Yes, you can pay for IPnet services online:
Deposit is based on the bank statement. Payment Bank transfer can take up to 3 business days or more, depending on the particular bank. If you want to get the service before the money on your bank statement will be, you can use next options: to send the scanned receipt from a personal user page or to contact the manager at the Customer Service office, where you can also submit your receipt. After that, the temporary reciept will be brought to account (contract). This will allow you to get services of Internet and digital television for a some time.
Please note: avoid off debt, we recommend self-monitoring of your balance and make the appropriate payment in advance.
Device Manual of STB is available by the following link in .PDF format (Acrobat Reader):
Before installation, carefully read the instructions:
Our company IPnet is an official participant of Ukrainian Network for internet traffic exchange UA-IX. The speed of access to the network, which is part of Ukrainian Network is 10 Gbit/s. The speed of access to networks, not members of the Ukrainian Network is 5 Gbit/s. In addition, IPnet warrants increasing the capacity of external channels with increasing customer needs.