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FAQ

Документы

Инструкции / Программы

» Настройка роутеров

В сети IPnet настройки получения IP адреса и DNS сервера на всех роутерах должны быть установлены в "автоматически". Прописывать IP адрес и/или DNS сервер необходимости нет, даже при условии наличия у Вас внешнего IP адреса.

1. Инструкции к роутерам модели TP-LINK

Универсальная инструкция к данной модели роутеров
Краткая и полная инструкция к TL-WR740N та TL-WR741ND 
TP-Link TL-WR702N
TP-Link TL-WR841N
TP-Link TL-WR850N
TP-Link Archer C5
TP-Link TL-WDR3600


2. Инструкции к роутерам модели ASUS

ASUS RT-N10E
ASUS RT-N15
ASUS RT-N56

3. Инструкции к роутерам модели TOTOLINK

TOTOLINK N150RT и TOTOLINK N300RT
TOTOLINK A3002RU

4. Инструкции к роутерам модели TOTOLINK

Edimax BR-6228nS

5. Инструкции к роутерам модели GETNET

GetNet GR-124W

6. Инструкции к роутерам модели Tenda 

Tenda W311R

7. Инструкции к роутерам модели Netis 

Netis WF2419
Netis WF2411

7. Инструкции к роутерам модели Apple Airport

! Обращаем внимание, что обязательно должен быть включен режим DHCP + NAT

Airport Extreme
Airport Time Capsule



» Руководство по эксплуатации MAG 250

Руководство по эксплуатации телевизионной приставки MAG 250 доступно в формате .PDF (Acrobat Reader):
Руководство по эксплуатации MAG 250



» Приложение IPnet IPTV на устройства Android TV

Скачать и установить приложение IPnet IPTV на Android устройсво (ТВ, приставка) вы можете с Google PlayMarket либо по ссылке 

Данное приложение не подходит для мобильных устройств. Для мобильных телефонов необходимо в магазине приложений Google PlayMarket найти приложение IPnet Media Box



» Приложение IPnet на устройства DUNE HD

Перед установкой данного приложения, пожалуйста, ознакомьтесь с инструкцией пользователя
Приложение для установки можно скачать по данной ссылке 



» Настройка Smart TV

Для большего удобства инструкции по настройке и установке приложения на Smart TV расположены на отдельном сайте https://smart-tv.ipnet.ua



General questions

» Где я могу ознакомиться с тарифами?

Все тарифы IPnet разбиты на категории. Детальнее посмотреть тарифы Вы можете по ссылкам ниже:
1. Интернет тарифы
2. Интернет/ТВ тарифы
3. Видеонаблюдение

Тарифы для бизнес абонентов находится в категории Бизнес



How does the IPnet Club loyalty program work?

The longer you use the services of Internet access and digital television with IPnet - the more bonuses you get!

Details here.



Do you provide e-mail service?

Yes, at the conclusion of the contract specify login and the password, which will determine the access to customer e-mail box. The client receives the address type login@ipnet.ua

Access to your mailbox is performed with the following parameters:

  • Incoming Mail Server (Incoming mail server): mail.ipnet.ua
  • Outgoing Mail Server (Outgoing SMTP server): mail.ipnet.ua 

For subscribers who signed contracts to 01.05.2006, the server running:

  • Incoming Mail Server (Incoming mail server): mail.ipnet.kiev.ua
  • Outgoing Mail Server (Outgoing SMTP server): mail.ipnet.kiev.ua

Accordingly, the e-mail address is login@ipnet.kiev.ua.

For using the mail, you can use all the POP3-client, specifying the appropriate parameters POP3- and the SMTP-server, or by at http://mail.ipnet.ua http://mail.ipnet.kiev.ua or web interface respectively.

Please note that the mailbox limit depends on your tariff.



Financial questions

Can I pay IPnet services through payment terminals?

Yes, IPnet company's services can be paid through a standard payment terminals “24 NonStop”, “EasyPay”,  “iBox” and "TYME" without any commission.



Where can I get a receipt for the payment?

Receipt for payment of services IPnet can be printed from a personal subscriber page - "Personal Settings" or in our offices



Is there an alternative method of payment for IPnet services without leaving home?

Yes, you can pay for IPnet services online:



I had paid the bill, but there is no money in my account. Why?

Deposit is based on the bank statement. Payment Bank transfer can take up to 3 business days or more, depending on the particular bank. If you want to get the service before the money on your bank statement will be, you can use next options: to send the scanned receipt from a personal user page or to contact the manager at the Customer Service office, where you can also submit your receipt. After that, the temporary reciept will be brought to account (contract). This will allow you to get services of Internet and digital television for a some time.

Please note: avoid off debt, we recommend self-monitoring of your balance and make the appropriate payment in advance.



Technical questions

» Что делать если услуга не работает?

Самое первое, что необходимо выполнить это:
1. Проверить не отошел ли Интернет кабель от устройства
2. Перезагрузить активное оборудование (роутер, ТВ приставка)
3. После перезагрузки должно пройти некоторое время (1-2 минуты) перед тем, как оборудование полностью загрузится.

Если данные действия не помогли Вы всегда можете написать нам запрос с персональной страницы либо позвонить к нам по номерам:
(044) 507-0-507
(066) 507-0-507
(073) 507-0-507
(098) 507-0-507

Наши специалисты всегда помогут Вам в решении вопроса!



Questions about connection

How can I connect to the network IPnet?

At the moment, IPnet provides connectivity services to its own fiber optic network in these districts of Kiev: Obolon, Darnytskiy and Desnianskiy districts.

You can check the ability of connection on our website (the page Coverage) or by contacting us by phone 507-05-05.

check iconOrder!


Where can I find the tariffs and the cost of connection?

Relevant information about the tariff plans, you can always find on our website in the section Tariffs or by phone 507-05-07.

Выбрать тариф


Do you lay the cable in the apartment or office?

The total cost of connection enters the line laying to subscriber's apartment, the initial setup of hardware and software of his computer, and providing 20 meters of cable.
The laying of cable inside the subscriber's apartment is not included in the cost of connection.
However, the user can order the cabling and patch cords in the apartment at an additional cost.



What kinds of hardware and software should be to use the network IPnet?

The connection is make via the Ethernet technology. It is enough to have a personal computer and a network card 100baseTX standard (full-duplex). Software - any operating system that supports tcp/ip protocol will be suitable 



Questions about the services

What the difference between the rates?

Tariff plans have different speed of access to different resources, the number of TV channels and in additional services from IPnet. For more information, visit our site or call our Contact Center 507-05-05.



What is the cost of changing the tariff plan?

At the moment, the transition to a tariff plan with a higher monthly fee tariff is free of charge. The cost of the transition to a tariff plan with a lower monthly fee tariff plan (with a difference of more than 5 UAH.) is 50.00 UAH.



Can I connect only one service - Internet or TV?

No. Currently IPnet only offers packages of 2-in-1, providing simultaneous access to the Internet and digital television.



I'm moving and want to use your services at the new address. Is it possible?

1. If you are moving to the address where there IPnet network coverage aria, you should contact the office for renewal of the contract. In this case, the connection to the new address will be free. Your cash balance and loyally program will retain. In addition, it is possible to keep your email, if you pre-notify the manager.

2. If you move the address, where there is no network coverage IPnet then you need to apply for cancellation of the contract. The application can be submitted in the office or from personal page at least 14 days before the planned date (according to the Rules). Upon termination of the final settlements the contract will be terminated.

Go to your personal page.



Do you have service of suspension of the contract?

Yes, IPnet provides the ability to suspend the contract from 14 to 60 days during the year in all tariffs. The suspension is made pre-filed with a specific period. The monthly cost of the tariff package is not paid during the period of suspension.

Prepaid traffic and packet monthly fee in the month in which the suspension is calculated in proportion to the days spent. Recalculation of monthly fee is done on 1 of the following month at the close of the period.



What are your external channels?

Our company IPnet is an official participant of Ukrainian Network for internet traffic exchange UA-IX. The speed of access to the network, which is part of Ukrainian Network is 10 Gbit/s. The speed of access to networks, not members of the Ukrainian Network is 5 Gbit/s. In addition, IPnet warrants increasing the capacity of external channels with increasing customer needs.