Questions about the services

Do you provide e-mail service?

Yes, at the conclusion of the contract specify login and the password, which will determine the access to customer e-mail box. The client receives the address type login@ipnet.ua

Access to your mailbox is performed with the following parameters:

  • Incoming Mail Server (Incoming mail server): mail.ipnet.ua
  • Outgoing Mail Server (Outgoing SMTP server): mail.ipnet.ua 

For subscribers who signed contracts to 01.05.2006, the server running:

  • Incoming Mail Server (Incoming mail server): mail.ipnet.kiev.ua
  • Outgoing Mail Server (Outgoing SMTP server): mail.ipnet.kiev.ua

Accordingly, the e-mail address is login@ipnet.kiev.ua.

For using the mail, you can use all the POP3-client, specifying the appropriate parameters POP3- and the SMTP-server, or by at http://mail.ipnet.ua http://mail.ipnet.kiev.ua or web interface respectively.

Please note that the mailbox limit depends on your tariff.

What the difference between the rates?

Tariff plans are the difference in the speed of access to different resources, the number of connected channels and the provision of additional services from IPnet. More information you can find on your site or by calling to contact center 507-05-05.

What is the cost of changing the tariff plan?

At the moment, the transition to a tariff plan with a higher monthly fee tariff is free of charge. The cost of the transition to a tariff plan with a lower monthly fee tariff plan (with a difference of more than 5 UAH.) is 50.00 UAH.

Can I connect only one service - Internet or TV?

No. Currently IPnet only offers packages of 2-in-1, providing simultaneous access to the Internet and digital television.

I'm moving and want to use your services at the new address. Is it possible?

1. If you are moving to the address where there IPnet network coverage aria, you should contact the office for renewal of the contract. In this case, the connection to the new address will be free. Your cash balance and loyally program will retain. In addition, it is possible to keep your email, if you pre-notify the manager.

2. If you move the address, where there is no network coverage IPnet then you need to apply for cancellation of the contract. The application can be submitted in the office or from personal pages at least 14 days before the planned date (according to the Rules). Upon termination of the final settlements the contract will be terminated.

Do you have service of suspension of the contract?

Yes, IPnet provides the ability to suspend the contract from 14 to 60 days during the year in all tariffs. The suspension is made pre-filed with a specific period. The monthly cost of the tariff package is not paid during the period of suspension.

Prepaid traffic and packet monthly fee in the month in which the suspension is calculated in proportion to the days spent. Recalculation of monthly fee is done on 1 of the following month at the close of the period.

Questions about connection

How can I connect to the network IPnet?

At the moment, IPnet provides connectivity services to its own fiber optic network in these districts of Kiev: Obolon, Darnytskiy and Desnianskiy districts.

You can check the ability of connection on our website (the page Coverage Aria) or by contacting us by phone 507-05-05.

Where can I find the tariffs and the cost of connection?

Relevant information about the tariff plans, you can always find on our website in the section Tariffs or by phone 507-05-07.

Is it possible to test the connection to the network IPnet?

This information can be specified on the website, contact the company's offices or by calling the contact center 507-05-07.

Follow our special offers on our website.

How to connect and configure the Wi-Fi router?

Additionally, IPnet offers to subscribers to buy Wi-Fi-equipment, and our engineerscan setting it.

The "setting WiFi» means to connect one computer, to check the Wi-Fi-equipment operability, and demonstrated it to the subscriber.

The list and the cost of the equipment are available on our site.

Do you lay the cable in the apartment or office?

The total cost of connection enters the line laying to subscriber's apartment, the initial setup of hardware and software of his computer, and providing 20 meters of cable.
The laying of cable inside the subscriber's apartment is not included in the cost of connection.
However, the user can order the cabling and patch cords in the apartment at an additional cost.

What kinds of hardware and software should be to use the network IPnet?

The connection is make via the Ethernet technology. It is enough to have a personal computer and a network card 100baseTX standard (full-duplex). Software - any operating system that supports tcp/ip protocol will be suitable 

Questions about payment

Can I pay IPnet services through payment terminals?

Yes, IPnet company's services can be paid through a standard payment terminals “24 NonStop”, “EasyPay” and “iBox” without any commission.

Where can I get a receipt for the payment?

Receipt for payment of services IPnet can be printed from a personal subscriber page - "Personal Settings" or in our offices

Is there an alternative method of payment for IPnet services without leaving home?

Yes, you can pay for IPnet services online:

  • You can use Visa or Mastercard. For comfortable payment you can use site —www.portmone.com. It is available 24/7.
  • Through the online instant payment system WebMoney. Payment can be made from subscrible’s page or from the payment page. Technical capabilities of WebMoney allow to pay not only through the e-wallet, but also throudh a mobile phone, through payment terminals or cash register of one of the listed banks.

I had paid the bill, but there is no money in my account. Why?

Deposit is based on the bank statement. Payment Bank transfer can take up to 3 business days or more, depending on the particular bank. If you want to get the service before the money on your bank statement will be, you can use next options: to send the scanned receipt from a personal user page or to contact the manager at the Customer Service office, where you can also submit your receipt. After that, the temporary reciept will be brought to account (contract). This will allow you to get services of Internet and digital television for a some time.

Please note: avoid off debt, we recommend self-monitoring of your balance and make the appropriate payment in advance.

General questions

Examples of contracts IPnet

Example of the contract for the provision of services 

Example of equipment lease contract 

Terms of use of services and network IPnet

How does work the STB?

Device Manual of STB is available by the following link in .PDF format (Acrobat Reader):

MAG250.pdf (2,43 МБ)

What are your external channels?

Our company IPnet is an official participant of Ukrainian Network for internet traffic exchange UA-IX. The speed of access to the network, which is part of Ukrainian Network is 10 Gbit/s. The speed of access to networks, not members of the Ukrainian Network is 5 Gbit/s. In addition, IPnet warrants increasing the capacity of external channels with increasing customer needs.