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FAQ

Documents

Manuals / Apps

» Configuring router

There is no need to manually configure the settings for obtaining the IP address and DNS server. When configuring the router, select obtaining IP - Automatically (via DHCP), DNS settings - automatically, even if you have an external IP address.

1. Manual for TP-LINK routers

Universal instructions for this model of routers

Brief and complete instructions for TL-WR740N and TL-WR741ND

TP-Link TL-WR702N
TP-Link TL-WR841N
TP-Link TL-WR850N
TP-Link Archer C5
TP-Link TL-WDR3600

2. Manuals for ASUS routers

ASUS RT-N10E
ASUS RT-N15
ASUS RT-N56

3. Manuals for TOTOLINK routers

TOTOLINK N150RT and TOTOLINK N300RT
TOTOLINK A3002RU

4. Manuals for Edimax routers

Edimax BR-6228nS

5. Manuals for GETNET routers

GetNet GR-124W

6. Mauals for Tenda routers

Tenda W311R

7. Manual for Netis routers

Netis WF2419
Netis WF2411

7. Mauals for Apple Airport routers


! Please note that DHCP + NAT mode must be enabled

Airport Extreme
Airport Time Capsule



» Manual for MAG 250

Manual for STB MAG 250 is available in .PDF (Acrobat Reader):

Manual for MAG 250



» IPnet IPTV App for Android TV

You can download and install the IPnet IPTV application on your Android device (TV, set-top box) from Google Play Market or here.

This application is not suitable for mobile devices. For mobile devices, you need to find the IPnet Media Box application in the Google Play Market app store or dowload the mobile app here.



» IPnet App for DUNE HD devices

Before installing this application, please read the user's manual
The application can be downloaded at this link



» Configuring Smart TV

All manuals for configuring and installing the application on Smart TV can be found here.



General questions

» Where can I find tariffs?

» Where can I find tariffs?
All IPnet rates are categorized. You can view tariffs in more detail at the links below:
1. Internet tariffs
2. Internet / TV tariffs
3. Video surveillance

You can find tariffs for business subscribers in the Business category.



How does the IPnet Club loyalty program work?

The longer you use the services of Internet access and digital television with IPnet - the more bonuses you get!

Details here.



Do you provide e-mail service?

Yes, at the conclusion of the contract specify login and the password, which will determine the access to customer e-mail box. The client receives the address type login@ipnet.ua

Access to your mailbox is performed with the following parameters:

  • Incoming Mail Server (Incoming mail server): mail.ipnet.ua
  • Outgoing Mail Server (Outgoing SMTP server): mail.ipnet.ua 

For subscribers who signed contracts to 01.05.2006, the server running:

  • Incoming Mail Server (Incoming mail server): mail.ipnet.kiev.ua
  • Outgoing Mail Server (Outgoing SMTP server): mail.ipnet.kiev.ua

Accordingly, the e-mail address is login@ipnet.kiev.ua.

For using the mail, you can use all the POP3-client, specifying the appropriate parameters POP3- and the SMTP-server, or by at http://mail.ipnet.ua http://mail.ipnet.kiev.ua or web interface respectively.

Please note that the mailbox limit depends on your tariff.



Financial questions

Can I pay IPnet services through payment terminals?

Yes, IPnet company's services can be paid through a standard payment terminals “24 NonStop”, “EasyPay”,  “iBox” and "TYME" without any commission.



Where can I get a receipt for the payment?

Receipt for payment of services IPnet can be printed from a personal subscriber page - "Personal Settings" or in our offices



Is there an alternative method of payment for IPnet services without leaving home?

Yes, you can pay for IPnet services online:



I had paid the bill, but there is no money in my account. Why?

Deposit is based on the bank statement. Payment Bank transfer can take up to 3 business days or more, depending on the particular bank. If you want to get the service before the money on your bank statement will be, you can use next options: to send the scanned receipt from a personal user page or to contact the manager at the Customer Service office, where you can also submit your receipt. After that, the temporary reciept will be brought to account (contract). This will allow you to get services of Internet and digital television for a some time.

Please note: avoid off debt, we recommend self-monitoring of your balance and make the appropriate payment in advance.



» What if I cannot pay for the services on time?

If you don’t have time to pay for the services on time, you can use the “Credit of Trust” service and extend the work of the Internet and / or TV for another 3 days.



Technical questions

» What should I do if the service does not work?

The very first thing to do is:
1. Check the density of the Internet cable connection to the device.
2. Reboot active equipment (router, TV set-top box)
3. After rebooting, it should take some time (1-2 minutes) before the equipment is fully loaded.

If these actions did not help, you can always write us a request from your personal page or call us:
(044) 507-0-507
(066) 507-0-507
(073) 507-0-507
(098) 507-0-507

Our experts will always help you in solving the issue!



Questions about connection

How can I connect to the network IPnet?

At the moment, IPnet provides connectivity services to its own fiber optic network in these districts of Kiev: Obolon, Darnytskiy and Desnianskiy districts.

You can check the ability of connection on our website (the page Coverage) or by contacting us by phone 507-05-05.

check iconOrder!


Where can I find the tariffs and the cost of connection?

Relevant information about the tariff plans, you can always find on our website in the section Tariffs or by phone 507-05-07.

Выбрать тариф


Do you lay the cable in the apartment or office?

The total cost of connection enters the line laying to subscriber's apartment, the initial setup of hardware and software of his computer, and providing 20 meters of cable.
The laying of cable inside the subscriber's apartment is not included in the cost of connection.
However, the user can order the cabling and patch cords in the apartment at an additional cost.



What kinds of hardware and software should be to use the network IPnet?

The connection is make via the Ethernet technology. It is enough to have a personal computer and a network card 100baseTX standard (full-duplex). Software - any operating system that supports tcp/ip protocol will be suitable 



Questions about the services

What the difference between the rates?

Tariff plans have different speed of access to different resources, the number of TV channels and in additional services from IPnet. For more information, visit our site or call our Contact Center 507-05-05.



What is the cost of changing the tariff plan?

At the moment, the transition to a tariff plan with a higher monthly fee tariff is free of charge. The cost of the transition to a tariff plan with a lower monthly fee tariff plan (with a difference of more than 5 UAH.) is 50.00 UAH.



Can I connect only one service - Internet or TV?

No. Currently IPnet only offers packages of 2-in-1, providing simultaneous access to the Internet and digital television.



I'm moving and want to use your services at the new address. Is it possible?

1. If you are moving to the address where there IPnet network coverage aria, you should contact the office for renewal of the contract. In this case, the connection to the new address will be free. Your cash balance and loyally program will retain. In addition, it is possible to keep your email, if you pre-notify the manager.

2. If you move the address, where there is no network coverage IPnet then you need to apply for cancellation of the contract. The application can be submitted in the office or from personal page at least 14 days before the planned date (according to the Rules). Upon termination of the final settlements the contract will be terminated.

Go to your personal page.



Do you have service of suspension of the contract?

Yes, IPnet provides the ability to suspend the contract from 14 to 60 days during the year in all tariffs. The suspension is made pre-filed with a specific period. The monthly cost of the tariff package is not paid during the period of suspension.

Prepaid traffic and packet monthly fee in the month in which the suspension is calculated in proportion to the days spent. Recalculation of monthly fee is done on 1 of the following month at the close of the period.



What are your external channels?

Our company IPnet is an official participant of Ukrainian Network for internet traffic exchange UA-IX. The speed of access to the network, which is part of Ukrainian Network is 10 Gbit/s. The speed of access to networks, not members of the Ukrainian Network is 5 Gbit/s. In addition, IPnet warrants increasing the capacity of external channels with increasing customer needs.